Appointments

To request a same-day urgent appointment (Monday-Friday):

Phone us on 01288 270580, Monday - Friday, before 11am.

If you're having trouble reaching us, please select the callback option, and one of our Patient Services Advisors will return your call as soon as possible.

When you get in touch, we will ask you what you need help with.

We will use this information you give us to choose the most suitable doctor, nurse or health professional to help you.

Always call 999 if your condition is life threatening.

To request a routine appointment:

1. Use our Contact us Online between 8.00am & 6.30pm to request a routine appointment.

2. Use your NHS account (through the NHS website or NHS App)

3. If you are unable to do any of the above, please phone us on 01288 270580, Monday - Friday from 11.00am.

When you get in touch, we'll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

1. By phone

2. Face to face at the surgery

3. Via a video call

4. By text or email

Appointments by phone, video call, text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

1. Use your NHS account (through the NHS website or NHS App)

2. Using the GP online system - SystmOne

3. Phone us on 01288 270580, Monday - Friday 8.30am to 6.30pm

4. Reply CANCEL to your appointment text reminder

Please tell us:

1. If there's a specific doctor, nurse or health professional you would prefer to see.

2. If you would prefer to consult with the doctor or nurse by phone, face to face, by video call or by text or email.

3. If you need an interpreter.

4. If you need any other access of communication needs.

If you need medical help now, use NHS 111 online or Call 111

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.